Terms and Conditions

Introduction and License

SpinKong is operated under the license issued by Curacao eGaming. The platform provides online gaming services, including various online pokies and other related gambling activities. By accessing, registering, or using our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in the services offered by SpinKong, you must be at least 18 years of age. Users from certain jurisdictions, including but not limited to Australia and any other restricted regions, are not permitted to access our services. It is your responsibility to ensure that you are legally allowed to engage in online gambling in your jurisdiction.

Account Rules

• Each user is allowed only one account.
• Mandatory Know Your Customer (KYC) verification is required for all accounts.
• You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
• Any misuse of your account may result in penalties, including account suspension or termination.

Deposits and Withdrawals

Deposits must be made using the payment methods available on the platform. All transactions are subject to processing times, which may vary. Users must comply with Anti-Money Laundering (AML) regulations, and verification requirements must be fulfilled for withdrawals. The general timeline for processing withdrawals is up to five business days, subject to verification.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or manipulation of the gaming system.
• Engaging in fraudulent activities or bonus abuse.
• Using automated systems or bots to play.
• Exploiting system errors or any unauthorized manipulation of gameplay.

Limitation of Liability and Termination

SpinKong reserves the right to suspend, restrict, or permanently close accounts in cases of violations of these Terms and Conditions, regulatory requirements, or if any suspicious activity is detected. We are not liable for any losses arising from such actions.

Bonus Terms and General Promotional Conditions

All bonuses and promotions are subject to specific terms, which may include wagering requirements and eligibility criteria. Users must review the conditions associated with each promotion before participating.

Fair Play and Game Integrity Rules

SpinKong is committed to maintaining a fair gaming environment. All games are regularly audited for fairness, and players are encouraged to report any discrepancies or concerns regarding game integrity.

Fraud Prevention and Security Monitoring

We employ advanced security measures to protect user information and prevent fraud. Our security team continuously monitors for suspicious activity and investigates any reports of fraud.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact the support team. If the issue is not resolved, users may escalate their complaint through the established procedures. All complaints will be handled fairly and promptly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the relevant courts in Australia.

Responsible Gambling Measures and User Protection Tools

SpinKong is dedicated to promoting responsible gambling. We provide various tools and resources to assist users in managing their gambling activities. Users can set deposit limits, take breaks, or self-exclude if they feel the need to do so.

By using SpinKong, you agree to abide by these Terms and Conditions. Please review them regularly as they may be updated from time to time.